Staying on top of your network is an enterprise in itself
Successful businesses outsource to the experts.
Help lower TCO
Managing world-class networks is a high-maintenance, capital/resource-intensive endeavor fraught with risk. Outsourcing to an industry leader like Verizon Business can help cut your TCO (total cost of ownership).
Reliable networks
Verizon’s network is reliable, highly available, highly secure, and includes speedy fault isolation and restoration times.
Freedom to do what you do best
Focus on the core areas of excellence that put your business on the map, while being secure in the knowledge that our support team is also doing what it does best—around the clock, 365 days a year.
State-of-the art technology
Staying on top of the technology curve is too expensive and resource-intensive for many businesses. Verizon Business has the people and expertise to efficiently evaluate and incorporate emerging technologies.
Reduced strain on IT
Outsourcing can help cut IT department burnout, because we can help reduce the burdens of maintenance, upgrades, staffing, and training.
Flexible solutions
Verizon Business can accommodate your most demanding business requirements. We can even handle third-party networks.
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We have been helping companies manage their networks for 18 years
With flexible solutions, advanced services, global reach, and cutting-edge technology
The management system
In the past five years alone, we invested over $150 million to build our award-winning IMPACT management system, the platform behind our service that can help our customers reduce TCO.
Automated infrastructure
We were one of the first providers to automate and integrate our Rapid Fault Isolation infrastructure, helping to improve customer network performance and speed fault resolution.
Industry-leading SLAs
Our service-level agreements include a 3.5-hour fault resolution time to repair in the U.S. (30 minutes faster than other major service providers).
Proven Processes and Methodology
- 2005 Frost & Sullivan Customer Service Leadership Award (MCI)
- ISO 9001:2000 Certification
- ITIL (Best Practice) Pink Elephant Assessment
- 2005 Technology Managers Forum Best Practices Award (MCI)
- 2005 InfoWorld 100 Award (MCI)
Transport neutral
Verizon Business can manage your network with third-party transport providers—not just our own.
Flexibility
Whether you need a fully outsourced solution, would like us to co-manage your network, or simply need monitoring and fault notification services, we can customize the right solution for your business.
Full-spectrum technological command
Verizon Business can manage a wide range of networks, including Private IP, Frame Relay, ATM, Private Line, and VPN.
Time-tested best practices
For over 18 years, we have been helping to plan, design, implement, enhance, monitor, and/or upgrade over 3,700 customer networks in over 142 countries.
CPE maintenance expertise
Verizon Business delivers data and voice maintenance services for hundreds of leading companies—our breadth of solutions, national presence, and outstanding track record make us a strong partner for your business success.
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Choosing the right partner is the key to successful outsourcing
You know outsourcing IP telephony platform management can help you control costs and enhance productivity, but how do you find a managed network services provider you can trust? Here's a 10-point framework for provider consideration from an industry veteran. Consider printing this page out and incorporating the 10 points in your due diligence process.
- Check the portfolio for flexibility, scalability, and comprehensive service
Does the vendor offer a wide range of managed services that match your needs? Will they allow you to start small and add on services as your business requirements evolve? How quickly can the service provider integrate new technology into your service package?
- Research the company's market position
Verify that the vendor is financially stable and committed to the business over the long haul. How long has the company been providing managed services? How many devices are currently under management? Are industry analysts positive about the company’s future prospects and fiscal health? Does the company have a history of and commitment to investing in new services?
- Read the SLAs
Determine if resources are available when and where they are required. Does the service provider have national and international points of presence that match your business locations? Instead of asking about response times, ask about repair times. What types of service-level agreements are available? Are the service level agreements (SLAs) based on actual repair times rather than mean times?
- Leverage your legacy investments and relationships
Look for a service provider that will build upon your existing investment in hardware and software. Can existing equipment be retained or will new equipment purchases be necessary? Does the service provider offer and support equipment from multiple vendors? Identify the scope and scale of service provider responsibility. Will the service provider take responsibility for your entire network from end to end? How does the service provider communicate with other carriers? Via e-mail? Via e-bonding? How will the service provider communicate with you and vice versa?
- Tour the company’s network management facility
You want to meet the actual people who will be monitoring your network. Can this service provider deliver personal service via a dedicated team? What type of information does the service provider deliver? Is it limited to network performance data or are network engineering resources available to interpret data?
- Ask about employee and site certifications
Are technicians certified across a wide range of products? How current are certifications? Does the service provider link employee compensation and customer satisfaction? Are network control facilities ISO 9001:2000 certified?
- Evaluate business continuity safeguards
Select a service provider with built-in system redundancy. Are backup systems in place to help you maintain continued operations under unforeseen circumstances? Are procedures and processes in place to handle transitions smoothly?
- Vet each vendor's problem-solving process
Obtain fully documented service resolution procedures. How does the service provider handle service-impacting events in a multi-vendor environment? How quickly can the service provider respond?
- Look for ongoing investment
Finally, look for a vendor committed to continued investment in network operations and system
integration. Does the service provider invest in new technology platforms? Will they evolve with the ever-changing technology environment?
- Have a migration plan
Remember, these are merely guidelines. Your organization must devote the time
and resources necessary to develop a comprehensive IPT migration strategy. Incorporating these tips into the due diligence process will help ensure a smooth transition.
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