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Products and Services

Effective January 23, 2006, certain product and pricing plan names were changed. For a list of these changes, please click here: Product Name Changes

Data Center Colocation

Service Level Agreements
 Data Center Colocation SLA

IP Application Hosting

Service Level Agreements
 IP Application Hosting SLA
 Shared Hosting SLA

Other Terms and Conditions
 Shared Hosting Service - Customer Web Hosting Obligations

IP VPN Services

Service Level Agreements
 IP VPN Dedicated Services SLA
 IP VPN Remote Services SLA

International Private Line

Service Level Agreements
 Global Data Link (GDL)

Internet Dial Services

Service Level Agreements
 Internet Dial Corporate - Corporate Level SLA
 Internet Dial Corporate - Standard Level SLA
 Internet Dial Corporate - Dial Analysis SLA

Software License Agreements
 Software License Agreements for PAL and MAM

Internet DSL Services

Service Level Agreements
 Internet DSL SLA (Phase II)
 Internet DSL Credit Requests
 Private Label DSL (Access) SLA
 Private Label DSL (Internet) SLA

Internet Services

Service Level Agreements
 Internet Dedicated SLA
 Leased Line SLA

Fee Schedules
 Network Applications Fee Schedules

Metrics
 Internet Metrics

Managed Network Services

Service Level Agreements
 Managed Network Services SLA

Verizon VoIP

Service Level Agreements
 Verizon VoIP SLA
 Voice Quality SLA
 Verizon VoIP Credit Request Forms

Satellite Services

Service Level Agreements
 Internet Satellite - Enterprise
 Internet Satellite - Office
 Private IP Satellite

Credit Request Forms
 Network Transit Delay
 Network Packet Delivery
 Network Availability

Security Services

Service Level Agreements
 Managed Web Content SLA
 Managed E-mail Content SLA
 Managed Firewall - Corporate/Office/Solo SLA
 Managed Intrusion Protection SLA
 Managed PKI for Remote Access SLA
 DOS Defense

Web Center

Service Level Agreements
 Web Center SLA