Around-the-clock support to help improve performance and maintain high availability
We can provide you with critical around-the-clock infrastructure support, along with the option to augment your IT staff with technical support and analysis resources.
Our services empower your e-business operations with a virtual IT staff to help keep your configuration highly available. Verizon Business also offers optional account management services for expert technical consultation and project management.
Basic Server Support Services
Designed for businesses that prefer to self-manage their enterprise hosting solution.
- Delivers a high-quality entry point to managed hosting solutions
- Allows you to utilize existing resources for application support and alert delivery
- Leverages proven infrastructure and processes for infrastructure management
- Provides an easy upgrade path
Select Server Support Services
The "standard" option for businesses that prefer to let Verizon Business fully manage their enterprise hosting solution.
- Provides advanced troubleshooting, 24 hours a day, 7 days a week
- Includes around-the-clock Help Desk and Client Central self-service portal
- Incorporates Smart Services such as administration, monitoring, and security
- Reduces the burden on your IT resources
Account Management Services
Including both expert technical consultation and project management services, Account Management builds on Select Server Support and gives your business:
- Internal customer advocates acting as a virtual extension of your IT team
- Choice of technical deliverables to help improve system performance, including:
- Monitoring audit
- Firewall rule set review
- Capacity planning
- Root cause analysis
Get instant access to critical information
Our easy-to-use, self-service portal lets you view, interact with, and manage critical information on your managed site, around the clock. Client Central is available to all U.S.-based hosting customers and included at no additional charge.
Easy administration
It's all at your fingertips, through our easy-to-use, online portal:
- Open trouble tickets and view status
- Administer users and passwords
- Review data center access lists for colocation customers and more
Evaluate performance
Review backup information, bandwidth usage, and load balancing information for deeper insight.
Scalability planning
Client Central stores six months or more of data so you can perform trend analyses and forecast resource needs.
Control costs
There's no need to develop your own monitoring solution.
Additional services for IP Application Hosting customers
- Reboot servers
- Manage monitors and load balancers
- View overall site health, firewall utilization, and performance statistics
- View security information such as firewall rule sets, security advisories, reports, and more
Log-in to Client Central
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Build your business on world-class infrastructure
With more than 200 Data Centers in 23 countries, Verizon Business provides extraordinary flexibility – anything from efficient colocation to fully managed web services and e-commerce – all backed by our stringent SLA.
Smart Centers for managed services
World-class facilities deliver management services that provide security, availability, and performance for our Enterprise Hosting customers.
Our centers deliver connectivity and dedicated infrastructure for customers who want the flexibility to administer and access their equipment. Fully embedded in our network, these centers also provide customers the option of managed services such as:
- Managed Routers
- Managed Firewalls
- Onsite technical support services
- Server monitoring
- Business continuity solutions
- Managed storage
- Data backup and restoration
Security is paramount
- High levels of physical security at data centers
- Network security including intrusion protection
- Options for a layered security approach with firewalls, VPNs, virus screening and protection, security consultation and assessments, and more
SAS 70 Certification
We are committed to ensuring appropriate controls over our processes to help our colocation and managed hosting customer’s needs. To this end, our Premium Data centers and our worldwide Smart Centers complete SAS 70 Type II examinations annually.
The highest speeds available over IP
- With more than 1Tbps aggregated backbone capacity in North America, our network carries data traffic at speeds up to 10 Gbps in the U.S. and 2.5 Gbps in Europe.
High availability
- Redundant network connections
- Support services ranging from load balancing to enhanced monitoring, stand-by databases, and dynamic failover
Extraordinary flexibility
- Your IT staff or Verizon Business' hosting professionals
- Your equipment or ours
- Technology independent
- Vendor independent
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