Keep your network and PBX operating efficiently
Verizon Business' maintenance offerings allow you to leverage our expertise and experience in maintaining your CPE. You focus on your business while we keep your systems up and running.
- 2,500 trained maintenance staff
- Data and Voice maintenance offerings
- Tailor-made maintenance plans
- Protection of your CPE investment
Data Maintenance
- Remote diagnostics
- On-site parts and labor
- Multiple vendor product support
- Multiple vendor network device connectivity
- Multiple service options
Voice Maintenance
- Full suite of maintenance plans plans for:
PBX, IP-PBX, Key systems and system peripheral equipment - Supported manufacturers include:
Nortel, NEC, Alcatel, Siemens, and resell Avaya CPE maintenance - Value added services
- Remote PBX back up every 90 days
- Web-based access to PBX reports
- Web-based telephone and voice mail training
- Enhanced security options
- VPN connectivity (may require upgrade to site event buffer)
- Enhanced authentication (tokens purchase required)
- Primary and Secondary technicians assigned to your account
- Preventive maintenance includes:
- Environmental inspections
- Modem tests
- PBX inspections and cleanings
- Visual battery inspections
- Maintenance plans include:
- 24-hour alarm monitoring
- Replacement parts
- Remedial software maintenance – fixes and patches
- Repair times
- 24x7 or
- 8x5 business day/week
- Response time of two hours on major system failures
- Multiple service options
