Manage My Account

Management Tools

We offer a wide range of electronic tools to help you manage your account more efficiently.

Portfolio

Portfolio is a web-based service that simplifies ordering, network management, and trouble management by putting control where it belongs—in your hands. Portfolio’s easy-to-use interface enables you to order data and switched services. It provides dedicated access line (DAL), toll-free, and frame-relay utilization network management reports and inventory reports for switched products. Private line, Metro Private Line Service, and DAL quotes can be generated using an online Portfolio tool that can also check for local accessibility. With Portfolio you also can view, add, and update trouble tickets for switched and private lines during a quick online session. Invoices can be viewed, disputes initiated, payments made, and daily CDRs delivered online.

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• Go to My Portfolio Account

Electronic Data Exchange Interface

Our electronic data exchange (EDE) interface allows you to transmit orders from your desktop directly to our provisioning system. After you upload your files, we provide confirmation within 15 minutes of file receipt. We also perform several error checks before loading our billing system and switches. The data is then sent electronically to either the local exchange carrier (LEC) or the national service management system (SMS), depending upon the nature of your order.

Daily Call Detail Records

Daily call detail records (CDRs) provide detailed information through electronic access rather than tape. You can access the system 24 hours a day via Internet connection to Portfolio CDR Delivery. In addition, an end-to-end automated method of file delivery is available utilizing a Verizon Business frame-relay connection and the Sterling Commerce Connect: Direct NDM software.