Managed WAN Optimization Services
Improving Application Performance to Meet Business Objectives
More and more often, enterprises rely on business-critical applications to conduct business operations, and it’s critical that those applications perform as efficiently as possible. In today’s complex and distributed networking environments, however, the sheer number of applications, protocols, and business and regulatory requirements drive further complexity and may impede performance.
Managed WAN Optimization Services, which feature a suite of managed application acceleration solutions, can help an organization improve application performance between sites, without adding bandwidth. Using world-class technologies, our solution helps organizations improve their overall efficiency across their network.
Improve utilization of WAN resources using a combination of:
- Compression and caching
- Acceleration algorithms
- Application control and visibility technologies
Key Solution Components:
- Leading equipment manufacturers
- Flexible service options
- Full Management
- Physical Management
- Monitor & Notify
- Detailed reporting options with the Full Management service
- Outsourced Solution including Technology Take-over
- Integrated, end-to-end solution with other Verizon products such as Managed WAN and Private IP (Our Layer 3 MPLS VPN)
Full Management Solution Elements:
- 7x24 monitoring of all CPE under management
- 15 minute Proactive Outage Notification SLA
- Ongoing uptime and performance monitoring
- Ownership of Verizon Business transport related issues
- Online portal for change control and near real-time reporting
- Dispatch of Verizon Business or third parties as CPE break/fix provider
- Detailed reporting, with high level reports available online
- Quarterly analysis and tuning of appliances within original design to reflect changing requirements
Verizon Business offers three levels of service:
- Monitor and Notify
- Physical Management
- Full Management
For all service plans, Verizon Business will:
- Poll devices under management every three minutes to verify that they are functioning properly
- Respond to alarms generated by failed polls indicating a fault condition
- Isolate the fault condition to either your on-premise equipment or a network portion of your solution
- Open a trouble ticket on your behalf
- Proactively notify you that a fault condition exists. The service is backed by a 15-minute Proactive Outage Notification SLA (service-level agreement)
Monitor and Notify
(The "Tell Me What's Happening" Service Plan)
Our Monitoring and Notification Service Plan continually observes the network, keeping you informed about its operation while you stay in charge. Under this service plan, Verizon:
- Monitors the network proactively, isolates the fault (access, network transport, or CPE) and restores and repairs if the issues are access and/or network on Verizon circuits.
- Alerts you if the issues are CPE and recommends when action needs to be taken. You retain control to resolve logical faults with your on-premise equipment.
Physical Management
(The "Collaborative Management" Service Plan)
Our Physical Management Service Plan enables both you and Verizon to manage the network collaboratively. Under this service plan, Verizon:
- Helps you monitor the network, isolate the fault, and clear logical and physical issues with the access and/or the transport network.
- Isolates and resolves physical faults with Verizon-provided CPE. You retain control to resolve logical faults with your on-premise equipment.
- Dispatches personnel to repair the fault; this would include, but not be limited to, Verizon personnel, your on-premise equipment maintenance provider, and/or you as the customer.
Full Management
(The "Manage It for Me" Service Plan)
Our Full Management Service Plan provides the same features as our Monitor and Notify service level, but we will resolve all logical and/or physical fault conditions with your on-premise managed equipment. Verizon will monitor, manage, and remedy your network.
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Staying on top of your network is an enterprise in itself
Successful businesses outsource to the experts.
Help lower TCO
Managing world-class networks is a high-maintenance, capital/resource-intensive endeavor fraught with risk. Outsourcing to an industry leader like Verizon Business can help cut your TCO (total cost of ownership).
Reliable networks
Verizon’s network is reliable, highly available, highly secure, and includes speedy fault isolation and restoration times.
Freedom to do what you do best
Focus on the core areas of excellence that put your business on the map, while being secure in the knowledge that our support team is also doing what it does best—around the clock, 365 days a year.
State-of-the art technology
Staying on top of the technology curve is too expensive and resource-intensive for many businesses. Verizon Business has the people and expertise to efficiently evaluate and incorporate emerging technologies.
Reduced strain on IT
Outsourcing can help cut IT department burnout, because we can help reduce the burdens of maintenance, upgrades, staffing, and training.
Flexible solutions
Verizon Business can accommodate your most demanding business requirements. We can even handle third-party networks.
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We have been helping companies manage their networks for 18+ years
With flexible solutions, advanced services, global reach, and cutting-edge technology
The management system
In the past three years alone, we invested over $150 million to build our award-winning IMPACT management system, the platform behind our service that can help our customers reduce TCO.
Automated infrastructure
We were one of the first providers to automate and integrate our Rapid Fault Isolation infrastructure, helping to improve customer network performance and speed fault resolution.
Industry-leading SLAs
Our service-level agreements include a 3.5-hour fault resolution time to repair in the U.S.
Proven Processes and Methodology
- ITIL (Best Practice) Pink Elephant Assessment
- 2005 Technology Managers Forum Best Practices Award (MCI)
- 2005 InfoWorld 100 Award (MCI)
Transport neutral
Verizon Business can manage your network with third-party transport providers—not just our own.
Flexibility
Whether you need a fully outsourced solution, would like us to co-manage your network, or simply need monitoring and fault notification services, we can customize the right solution for your business.
Full-spectrum technological command
Verizon Business can manage a wide range of networks, including Private IP, Frame Relay, ATM, Private Line, and VPN.
Time-tested best practices
For over 18 years, we have been helping to plan, design, implement, enhance, monitor, and/or upgrade over 4,000 customer networks in over 142 countries.
CPE maintenance expertise
Verizon Business delivers data and voice maintenance services for hundreds of leading companies—our breadth of solutions, national presence, and outstanding track record make us a strong partner for your business success.
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