MCI Canada’s Backup and Restoration Services are ideal for organizations seeking a professionally managed data backup service to reduce the severe business risk associated with data loss. Despite heavy investments in data backup technology today, very few organizations actually succeed in completing backups of their data on a daily basis, and even fewer experience successful attempts to restore their data following a significant data loss. With MCI Canada’s Managed Backup Services, the data critical to your operations and long-term business success will always be safe.

Features and Capabilities

MCI Canada’s Backup and Restoration Services deliver professionally managed tape-based backup and restore operations, with MCI Canada providing the infrastructure required to administer this service, the technical expertise, and active assistance with adding servers, changing data structures, and upgrading operating systems. Standard features include:

• All tape management activity, including tape rotation and cataloguing
  
  
• 7x24 monitoring of the backup infrastructure
  
  
• Choice of daily incremental, weekly and monthly full backup scheduling policies
  
  
• Daily, weekly, and monthly GB backup transfer reports
  
  
• One hour of restoration assistance per month
  
  
• Backup management and client software included
  
  
• Optional offsite tape storage is available
  
  
• Shared tape library, drives, and tapes
  
  
• Use of a 24-port switch for back-net connectivity
  
  
• Cross-connect from backup network to your colocation space
  
  

Performance & Security

MCI Canada has provisioned a separate network specifically for carrying the large volume of data transferred during a typical backup. This network enables enhanced per-client performance and easier management of client interfaces, with address space allocated specifically for use during backups. This also provides baseline security so backup traffic cannot be maliciously intercepted during a backup operation. MCI Canada offers onsite and offsite tape storage services, with operational schedules tailored to meet your needs.

Platform Support

MCI Canada's backup infrastructure uses one of the leading suites of backup software for hosts and offers multi-platform OS support.

Customer Service

MCI Canada’s Customer Care Online (CCO) portal is available through the MCI Canada Web site offering additional information and services:

• Daily, weekly and monthly backup usage graphs
  
  
• Installation procedures documentation
  
  
• Initial start of the Backup service (following successful customer completion of installation procedures)
  
  
• Initiation of unscheduled backup requests
  
  
• Restoration of file(s) from a backup request
  
  

Benefits For Your Business

MCI Canada’s broad portfolio of services deliver multiple options to meet your business needs, matching the ideal service that meets your current and future requirements. When you rely on MCI Canada you benefit from:

• Business-Grade Services — MCI Canada’s solutions accommodate the requirements of small, medium-sized and enterprise businesses with managed hardware and software solutions, scalable to support the expansion of services
  
  
• Monitoring & Support — 7x24 monitoring and bilingual technical support
  
  
• Network Reliability — MCI Canada’s solutions are a direct extension of Verizon’s wholly owned global Internet backbone network
  
  
• Customer Service — MCI Canada’s business-grade solutions offer the highest levels of service quality and customer support guaranteed by our unmatched Service Level Agreements (SLA), guaranteeing highly reliable network connectivity, minimum backbone latency, fully redundant power availability, and prompt outage notification.