|
Rely on our superior service and support—
24 hours a day, every day.
| For MCI customer inquiries, please contact: |
|
E-mail:
|
For general inquiries : support@ca.mci.com
For Hosting Services inquiries: webtech@ca.mci.com
|
|
Always include your MCI® account name in the subject line of any email.
|
|
Toll free:
|
+1 888 886 3865
|
|
Direct:
|
+1 416 216 5101 - Toronto
- +1 514 875 2188
- Montreal
|
|
Always have your MCI account name ready when contacting MCI Customer Support.
|
Some Internet companies have the daunting task of supporting both business and consumers. At MCI, we put all of our effort into providing high-quality, personalized support for each of our business customers. That's an important distinction when you consider the critical nature of your applications.
MCI maintains a highly qualified staff, and continually invests in the reliability of our network. Our Network Operations and Customer Support Centres are specifically designed to:
- Offer our customers fast, individualized support for their business Internet solutions.
- Provide network monitoring 24 hours a day, 365 days a year.
- Prevent potential problems by continually monitoring our network and maintaining peak efficiency.
- Ensure issues are dealt with immediately according to our Escalation Procedures.
- Protect the rights of the Internet community by ensuring that all MCI customers adhere to our Acceptable Use Policy.
MCI also offers unique customer-focused services including:
- Service Level Agreements (SLAs): the most comprehensive in the industry. MCI commits to providing 100 percent availability, minimal latency, and high packet delivery levels. MCI's SLAs are included automatically - at no additional cost - for new customers who agree to at least a one-year term commitment and who allow MCI to order the local loop.
- Customer Care Online: a one-stop resource for information about MCI Canada solutions. With Customer Care Online, customers can view up-to-the-minute network and service information from MCI's award-winning support team, and have convenient access to their MCI account information.
- Online Payment Option: MCI offers an online payment option to easily pay your invoices without delay.
With our unique combination of technical superiority and quality support, MCI has become the world's leading supplier of Internet solutions for business, serving more than business customers worldwide.
|
Home
