Location: Toronto

Date required: February 2008

Reports to: Kevin Freeman

• Post secondary education plus a minimum of two years of experience related to Internet technologies
  
  
• Excellent communication capabilities including interpersonal, oral, written, telephone, online (HTML), and presentation skills
  
  
• Customer service experience required
  
  
• Must be available for all weekend and evening shifts in a rotation schedule
  
  
• Advanced Internet user with excellent understanding of IP networking
  
  
• Minimum of user level knowledge of UNIX (BSD/Solaris) and X Windows
  
  
• Demonstrates comprehensive knowledge of applicable networks or systems
  
  
• Organized and detail oriented with sound time-management skills
  
  
• Ability to multi-task is critical
  
  

• Respond to technical support (trouble report and change management) requests from customers by phone, email, and customized ticketing systems.
  
  
• Deal with a variety of product technologies including DSL, ISDN, T1, T3, OC3/12, Ethernet, network security (VPN/firewall), and voice over IP, as well as email, DNS, RADIUS, web hosting, and other server applications in a support/helpdesk setting
  
  
• Perform network monitoring and maintenance tasks including a variety of network monitoring systems, issuance of status updates, and escalation to vendors and other escalation teams.
  
  

Please respond directly to Kevin Freeman (kevin.freeman@ca.mci.com) in writing by Thursday, January 31, 2008, addressing where your experience meets the requirements as posted and how this experience will help you in completing the objectives as stated.

Candidates will be required to write a test to assess Internet network technology skills.

Thank you,
Human Resources