Contact Centers

Solutions that help improve customer relationships

From intelligent routing and IP integration to virtual contact centers and advanced speech services -- Verizon Business can architect, design and implement the right solution to help you boost productivity, improve customer relationships and control costs.

Improve management of your existing centers

Our management consultants will review how your contact center is organized, how volume is addressed, and how key elements such as quality and productivity are measured and used to better utilize the resources within your center.

Find the right infrastructure for your needs

We will assess whether the technology, architecture and design of your current applications and systems are efficient and effective in meeting the needs of your center and its customers. We can also help you plan, design and implement new technologies to help you boost performance.

Software/Hardware integration

Our knowledge and experience interconnecting a wide variety of applications and platforms can help make sure you purchase the right equipment. Importantly, we can outline integration options that include Internet-based solutions.

IP integration

IP integration can provide greater flexibility, including capacity on demand using virtual call centers, customer disaster recovery solutions, and integration of Web site and contact center tools to provide a uniform level of service.

Implementation and Project Management

Our proven project management methodology can help to quickly deploy functionality. Hardware and software installation, network connectivity, load testing, resource management, and certification and acceptance are just a few of the areas where we can assist.

Over 20 years of Contact Center experience

From single sites with less than100 call center agents to multi-site operations with thousands of agents, Verizon Business has extensive experience designing and implementing some of the most advanced and innovative Contact Center Solutions.

• We manage over 10,000 applications
• Seven of the top 10 U.S. banks rely on Verizon Business for Contact Center Solutions
• Received 2007 Frost and Sullivan North American Market Leadership Award for Hosted Contact Center Services
• Genesys Partner of the Year – 2005, 2006, 2007