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Our Portfolio

The world class Verizon Business collaboration portfolio

Verizon Business has deep expertise in each of the key components of collaboration. Our ability to combine a comprehensive portfolio and underlying infrastructure with expert support make it easy for you to enhance collaboration throughout your organization and around the world.

Understanding your opportunities

Our professional services team can help you understand how well you already collaborate today, and what opportunities exist for improvements with full support from planning to design, implementation and management.

Leverage our global capabilities

Built on one of the world’s most expansive IP networks, our portfolio is comprised of five key solution areas that can be selectively combined and utilized to meet your specific business challenges.

IP Telephony

Do you have geographically dispersed offices that use a variety of TDM, PBX or Centrex systems? Our VoIP portfolio can easily incorporate all of them into a single customized dial plan which helps leverage consistent IP capabilities and control costs enterprise wide.

Mobility

Remote offices around the globe, traveling employees, flexible work schedules, multiple time zones. Our mobility solutions give you the integrated support you need to keep your employees connected to critical company resources, colleagues, and customers – when and where business takes them.

E-mail and Instant Messaging

E-mail and IM have become indispensable “real time” collaboration tools but can be challenging to manage and secure. You can offload the tedious and labor-intensive management functions and know that these critical applications will be highly available and secured with advanced anti-spam and anti-virus scanning.

Conferencing

Our conferencing solution helps your dispersed employees quickly disseminate information, improve communication and speed decision making. Powerful audio, video and web conferencing tools drive collaboration with virtual meetings and help you control costs by reducing the need for travel.

Contact Centers

We can help you improve your customers’ experience. Empower customers with automated self service tools, route them to the most appropriate agent to address their issue, and arm your agents with access to customer data for cross selling purposes.

Verizon Business is a recognized leader in delivering collaboration solutions that help drive business performance for companies around the globe.

IP Telephony

  • "Best in class on overall voice over Internet protocol (VoIP) strategy"
    Forrester WaveTM U.S. Enterprise-Class VoIP Services, Q1 2007
  • Managed IP PBX receives Advanced Technology Provider of IP Telephony Remote Access Solutions status from Cisco Systems, 2007. Recognizes management capabilities of Cisco Unified Communications Systems.
  • Editor’s Choice Excellence Award for exceptional VoIP and IP solutions
    (Hosted IP Centrex) from Internet Telephony magazine 2006

Mobility

  • Verizon Wireless owns and operates the most reliable wireless network in the U.S.
  • Joint venture with Vodafone enables extensive global capabilities

Messaging

  • Services hosted in world-class data centers
  • Annual SAS 70 Type II audits
  • Three data centers are ISO 27001 certified

Conferencing

  • 30+ years experience in conferencing services
  • Recognized as the leading Web Conferencing reseller services provider, Frost & Sullivan (Nov. 2006)

Contact Centers

  • Supports hundreds of millions of minutes of traffic per month
  • North American Market Leadership Award for Hosted Contact Center Services, Frost & Sullivan, 2007
  • Partner of the Year Award for broad portfolio, seamless implementation and customer satisfaction, Genesys Labs 2007
  • Star Performer Award for Hosted Speech Services, Speech Technology Magazine, 2007
  • Innovation Award for IP Web Center, TMC Labs 2006

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The Collaboration Calculator

Verizon Business has created a valuable online tool to help determine your company’s degree of collaboration and provide specific recommendations to help make your enterprise more collaborative.

The Collaboration Calculator is a brief online survey administered by a Verizon Business Collaboration Specialist. The survey addresses multiple aspects of collaboration at your enterprise. Once the survey is completed, a Collaboration Index score will be generated, and diagnostics will be provided on actions you can take to help improve your company’s level of collaboration.

Learn more about the Collaboration Calculator:

Fact Sheets:

For additional information contact a Verizon Business specialist.

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Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to aggressively expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us